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FAQ

I have a query in relation to Aviva Wellbeing who should I contact?

For any questions regarding Aviva Wellbeing you will need to contact the Aviva Wellbeing team by email aivawellbeinghelp@aviva.com or by calling 0800 092 4372. Lines are open Mon-Fri 9am-5pm. Alternatively for questions specific to the Aviva Wellbeing Rewards please click here to fill out our contact us form.

How do I claim my reward?

Once you have chosen your preferred offer via Aviva Wellbeing, you will receive an email shortly detailing how to redeem your chosen reward.

I have claimed my reward, however I want to change it?

Unfortunately, in line with the terms and conditions, once you’ve made your offer selection it isn’t possible to change your chosen reward.

I haven’t received my how to claim my reward email?

You'll receive an email shortly after choosing your reward via Aviva Wellbeing.

Please check your junk/spam file to ensure its not in there and ensure that the email address noreply@avivawellbeing rewards.co.uk is added to your safe-senders list. This should prevent any likelihood of the reward email landing in the spam folder.